Problems – GCK 4.0 Under Windows 10 Fall Creators & Spring Update (version 1709 & 1803)

Microsoft Widows 10 Build 1709 (Fall Creators Update)

Upgrading from earlier releases of Windows 10 (including build 1607 & 1609) to the new Fall Creators Update (build 1709) have resulted in GCK corruption. After the update, launches of GCK fail producing a generic error message; “Gene Construction Kit has stopped working”, with the only option to close the program.

To date, we do not have a resolution for this problem. All the the typical things we do to troubleshoot and fix have proved ineffective under this Windows release.

We will be working through the MS Developer network – but small companies like ours typically don’t get the fastest of responses from Microsoft.

If you require GCK for your daily use, we strongly recommend not to download and apply the Fall Creators update (build 1709) for Windows 10.

Previous Windows 10 releases (1607 & 1609) are still supported (as well as earlier Windows releases – 8, 7 & Vista).

We apologize for this inconvenience, and will update this notice as we learn more.

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3 Comments

  1. Posted December 22, 2017 at 6:11 am | Permalink

    The issue with the Fall Creators Update (build 1709) seems related to the CreateWindowEx function in 32-bit applications like GCK, as reported on Microsoft’s support website.

    At this stage, the only suggestion coming from Microsoft is to roll back the update – so we are recommending to our GCK users not to apply the Fall Creators update at this stage. If you end up getting the OS update through “Automatic Updates” that get applied without your input – you have 10 days from the date of updating to build 1709, to roll back the update. If you are outside of the 10 day window, the process is more manual.

    Sorry again for these issues. We will try to update this section with details when we know more.

  2. Posted February 17, 2018 at 8:15 am | Permalink

    Gene Construction Kit® 4.5 Upgrade Available Now. The GCK 4.5 update fixes the initial launch crash reported under Windows 10 Fall Creators update. We have tested many operations successfully, but there are still some functions that are not fully supported in Win 10 version 1709. Many times throughout our testing scripts, GCK will “stop responding, and need to close”. We most often find this issue when new modal windows or confirmation dialogs are called to appear in the background.

    If you rely on GCK for daily use, we strongly advise remaining on a supported release of Windows 10 (version 1609 or earlier), as we unfortunately do not have ways to address the issues that the Fall Creators update have introduced.

    If you chose (or are forced by your IT department, or the Microsoft automatic downloads) to make the migration to Win10 v.1709, we can only recommend updating your Windows operating system to the latest version for best compatibility.

    If you encounter a problem under Windows 10 after updating to GCK 4.5, please email us the specific details / operations that led to the issue, and we will do our best to address in a future update.

  3. Posted May 29, 2018 at 7:38 am | Permalink

    Unfortunately, the Windows 10 “Spring Update” (version 1803) does not address / restore the deprecated functionality version 1709 introduced in GCK operations.

    At this stage, the only suggestion coming from Microsoft is to roll back the update – so we are recommending to our GCK users not to apply these latest Windows 10 updates at this stage. If you end up getting the OS update through “Automatic Updates” that get applied without your input – you have 10 days from the date of updating, to roll back an update. If you are outside of the 10 day window, the process is more manual.

    We do not have a timeline for a fix, or if one will ever be identified. We apologize for this incompatibility.

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